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Our warehouse will be operating all the way to the 23rd December. I would advise choosing Special Delivery after 17th December if you want delivery for Christmas.

Our warehouse is closed from 24th December to 6th January, so if you order from 23rd December in the afternoon, you can expect delivery around the 6th January.

Customer service is also officially closed in this time, but Ada said she will be replying to some emails on the in between days, so it is always worth sending an email. Any questions will certainly be answered by the end of the 6th January 2021.

Please read our FAQ before sending us a message. It might be quicker.

What are the delivery charges for cashmere ordered from Mypashmina?

We do not charge delivery for UK addresses.


Add your pashmina to the basket and go to the checkout and you will see any delivery options there.

By default we offer you the cheapest paid service which is guaranteed next day.

However, you can change it to the free service easily. The free service still usually arrives the next day (90%+).

There is a fee for International shipping which depends on the destination and service chosen.

How long will delivery take?

If you order before 1pm (Monday-Friday), then we will send your cashmere the same day. We use Royalmail 1st class for most items, so you can expect delivery on the next working day (M-F). Remote areas might take an extra day. If you choose Special Delivery or UPS then next day delibvery is 100% guaranteed. Deliveries in Europe usually take 3-6 working days. We can deliver cashmere to most locations in the world within 10 days.

Which payment methods are accepted by Mypashmina?

We accept most cards through our payment processor – Paypal. They are the biggest and most well known, and you can be confident in the security. You do not need a Paypal account, just a credit or debit card.

We also accept payments for pashminas in Bitcoin. We think that this is the future of money and so we will give you 10% off any order if you choose to pay with Bitcoin. Just Google any questions you might have or call us if you want to know more.

How secure is shopping with Mypashmina? Is my data safe?

We only collect the information from you that is necessary to successfully deliver your cashmere. So we will give the courier your address for example. Other than that, we will never share or sell customer details outside our company.

Our website is entirely secure. You will see the ‘Trustwave’ badge at the bottom of each page which you can click on to verify that the site is secure. You will notice that the URL has https rather than http – and the padlock in the address bar of the browser is shown as closed. Since we began in 2002, we have never had customer details compromised.

What exactly happens after ordering?

When you order your pashminas, you will immediately receive an email confirming that your order has been received by us. We will ship your order as quickly as possible. Once your cashmere items have been sent, we will email you with a courier tracking code if applicable. The courier will deliver your pashminas on the 1st working day after you receive the tracking code.

What about Bespoke and Made-to-Order Pashminas?

Most of our pashminas are available to be made in any colour. We have a swatch book with about 100 colours in, which you can borrow, and we also offer colour matching, so you can have any colour you like. This is especially useful for weddings. Allow 3-6 weeks for delivery for made to order pashminas. There is no extra charge for made to order pashminas, but you will not get a full refund if you decide to return them for any reason – except if they are faulty of course.

So What Is Pashmina?

Pashmina is the most luxurious, softest, warmest and lightest natural fibre in the world, and comes from the Capra-Hircus goat. This is the same goat where cashmere comes from. The difference is that the pashmina only comes from goats resident above about 15,000 feet, and it only comes from the one part of the neck. The higher the goats live, the finer their hair. Genuine pashmina fibres are always less than 14.5 microns in diameter, or about 1/6th the size of human hair.

It is hand-woven by skilled Nepali craftsmen in to wonderful shawls. Each shawls takes many man hours to complete. From the combing of the goat to collect the fur, through hand weaving, dying and finishing. Therefore every shawl is unique. Some places do sell machine made shawls, but the weave can never be as strong as with a hand made shawl.

They have been popular amongst the Indian aristocracy for 500 years, and demand in the west has been massively increasing since they were first paraded on the catwalks of New York and Paris back in 1998.

As you may have noticed, more people are wearing them (even in the summer)!

Are Mypashmina's products really as good as the stuff they're selling at the ritzy department stores?

In a word: Yes.

Do not be misled by fancy designer labels! Most pashmina textiles are woven by local craftsmen in Nepal; the big names are just sewn on later.

Actually, some of the shawls sold by the biggest importers are machine-made: that’s the only way they can assure themselves of a reliable supply, not to mention lower cost. However, there is a difference! Hand-woven cloths are tighter (therefore denser and warmer). To spot a machine-made wrap, look at the fringe base: machines make an unnaturally straight edge. sells only textiles handcrafted by experienced weavers.

Should I choose pure cashmere or 70% cashmere / 30% silk ?

The best-selling Pashminas – sometimes advertised as “pure” – are really mixes of 70% cashmere (the crosswise “weft” thread) and 30% silk (the lengthwise “warp” thread). Some marketers try to gain a competitive advantage by claiming 75%-25% or 80%-20%, but the difference is insubstantial.

True 100% cashmere pashminas are palpably lighter and warmer than silk blends – some people describe it as “buttery.” The “ring shawl” is a full-size 100% wrap that theoretically is fine enough to pass through a ring. This applies to single-ply pashminas.

However, the 100% pashminas are not as strong as the 70%-30% mix, and they lack the sheen and the elegant drape of the silk, which some people prefer. On the flip side, the more you use a pure cashmere pashmina the better it becomes, a bit like a good wool carpet. So both the main types have their advantages.

I've seen some pashminas that are a little cheaper than yours. Why?

They probably use cheaper raw materials. At best a lower grade of cashmere, i.e. shorter fibres, or thicker fibres. At worst viscose. And in between there are some fairly nice pashminas made from super-fine wool, but it doesn’t really compare with real cashmere.

Or maybe they just bought their stock about 10 years ago when the British pound was actually worth something!. 

What other factors contribute to quality in pashmina shawls?

The main factors, of course, are The specific fabric blend, and The style of looming (“hand” or “machine”).

Another relatively minor factor in the price is the silk. There are two grades: 140 and 210. 210 is better, and that’s what we use in all our 70%-30% pashmina/silk items, as well as in our pure silk scarves.A lot of producers are cutting costs by using 140 silk.

I loved The really fluffy pashminas I saw in Nepal. Are your shawls like that?

Many first-time pashmina buyers (including quite a few tourists who see them being hawked in Asan Tole bazaar in Kathmandu) are attracted by The fuzzy look and feel of brushed wraps. Brushing, however, weakens The cloth, induces shedding, and turns your wrap into a dust mop for lint. True connoisseurs eschew both full-brushed and semi-brushed pashminas. If you really want one, just lend your shawl to your cat for an afternoon.

Which size pashmina is a FULL SIZE shawl ?

Conventionally, The full-size is supposed to measure 90 X 200 cm., or 35.4″ x 78.7″; some weavers go for 90 x 210cm, or 35.4 x 82.7″. The natural un-dyed pashminas (“cream” or “champagne”) may correspond to these values, but The cloth shrinks in length by about 4% (roughly 3″) during The dying process. These days there has been some attempt to compensate for The shrinkage by increasing The measurements. At The same time, it is very hard to arrive at an objective measurement of such an elastic cloth. Remember that these are supposed to be hand-woven, with some variability in weaving style, loom tension, and so on: naturally there is inconsistency in The precise measurements. Some sellers prefer to advertise The maximum dimensions; others feel safer advertising minimum measurements. We state dimensions that are nearer The minimum — generally The true measurements are a bit longer. But really, this is a silly question to get all wrapped up in, isn’t it? The full-size pieces are HUGE — who cares about a couple of inches one way or The other?

Do I have to buy a shawl with tassels?

These days some pashmina shawls are being made without the traditional 3″ knotted tassels. Most of ours have them.

We have some ring stoles without the tassels, and some pure cashmere large scarves.

We can make any item for your without the tassels. It doesn’t cost any more, but it will take a few extra weeks.

Should I choose a single ply or two ply pashmina ? What is the difference ?

“Two-ply” shawls are made by doubling up The wool threads. The result is a thicker cloth, which feels more plush. The fabric can also be produced with 3-ply or more weavings, if you want something more blanket like. Remember, however, that with pashminas, lightness is a virtue. They are incredibly warm for the weight.

Most of our customers prefer 2-ply, so that is our default. The 2-ply is stronger in any case. We do offer single-ply pashminas called ring-shawls. These are light and floaty and still soft and warm.

How can I clean pashminas or cashmere knitwear?

You can wash a pashmina in the washing machine on a gentle or wool wash, and hang them up to dry. You can iron them with a cool iron when they are still damp, or use loads of steam.

It is the same for cashmere knitwear. Be careful with the iron, make sure it is not too hot, and the steam is on full, and that the garment is still slightly damp.

How do I return something ?

First, contact us about any problem. You can return your purchase for a refund or exchange.Just contact us first though.

International returns should be sent as small-parcels without letters. Do not send it by courier or Express Mail. On The Customs slip, just write “Merchandise Sample” and for value please write “NCV” (no commercial value); otherwise we’ll have to pay import duty on it again, and it may get hung up at a customs office somewhere.

Send us a message

Working Hours

Monday-Friday 9am-5pm




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Paul's personal mobile:
+420774940426 (Czechia)

Cashmere Shuttles
Shuttles loaded with cashmere ready for weaving

15th November 2021

Dear Paul,

I can’t tell you how pleased I am to have found My Pashmina online! I’ve ordered with you a good few times and just LOVE your product!! I’ve given some of your pashminas to friends and family as gifts…they love them and have become customers as well! Your quality is amazing!! 
Quality is one very important aspect of a loyal following but without the excellent customer service I’ve received, the overall experience would not be the same. I would like to compliment Ada, who I have dealt with a number of times….she is wonderful! Wow, I’ve never had customer service like hers before. She is so friendly, so efficient and just an overall lovely person to deal with. It makes such a difference to a buying experience having such fantastic service along with such a quality product. Online buying can lack soul and the human element on so many occasions. Not with MY PASHMINA!
Thank you so much for providing such a great experience for your customers. I look forward to placing many more orders in future and dealing with the wonderful Ada, who is such an asset to your Company.
Wishing you a good weekend.
With thanks and best regards,