Terms & Conditions

Welcome to the Mypashmina web site terms and conditions for use. These terms and conditions apply to the use of this website at www.mypashmina.co.uk or www.pashmina-pashminas.co.uk By accessing this web site and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, do not use this website.

The www.mypashmina.co.uk and www.pashmina-pashminas.co.uk websites are operated by:

Mypashmina Ltd , a company registered in England and Wales,
Our company registration number is 05708615.
Our VAT registration number is 825493707
Telephone number: 0208 123 0557


1.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this web site from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this web site. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this web site.


2.1 You are deemed to place an order with us by ordering via our on-line checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order, the purchase contract will be made even if your payment has been processed immediately,unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:

(a) Where goods are not available;
(b) Where we cannot obtain authorisation for your payment or proof of your payment;
(c) If there has been a pricing or product description error; or
(d) If you do not meet any eligibility criteria set out in our terms and conditions.


3.1 All prices include VAT (where applicable) at the current rates

3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are calculated and details are given in your shopping basket prior to placing your order.

3.3 Our prices are reviewed periodically.

3.4 All reference to “Value” and “order value” on the site and within the context of your dealings with us refer to the TOTAL PAID. Therefore if you order an item listed as costing £100, but use a discount code to save £10, your ORDER VALUE is £90.
This can be important to remember, as if the discount code or promotion takes your ORDER VALUE below the minimum eligible for free shipping and free returns, unless expressly stated otherwise.


4.1 If you wish to cancel your order:
(a) You can notify us by email ( [email protected]) before we have despatched the goods to you; or

(b) Where goods have already been sent to you, by returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason provided that you notify us in writing within 30 calendar days of delivery (beginning with the day following delivery of your order) for a full refund or exchange. The costs of returning goods to us shall be borne by you.

4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.

4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: –

(a) In the event that the product has been used. i.e. if it smells of perfume, or smoke or has been damaged through wear and tear.
(b) To any products that we have made or customised specifically for you.

The provisions of this clause 4.4 does not affect your statutory rights.

4.5 Whilst every effort is made to ensure that goods are accurately represented on our site, we make no guarantees about the accuracy of any photographic representations used.

4.6 –

4.7 Returned items must be sufficiently well packaged to arrive back with us in perfect condition. If something becomes damaged in transit, this is the customers responsibility and we will not be able to refund or exchange the item. Although we will return the item to you on request.

4.8 Where a replacement is to be sent, we shall wait until the original item is fully returned and checked before sending the second. This covers all situations, regardless of whether the swap is a simple exchange of style or size, or whether we are rectifying an error. An exchange will usually take 4-5 working days in total, but is not limited to this time frame dependent upon individual circumstances.

4.9 If the item is damaged in transit to the customer, you have 24 hours from the time of delivery to inform us and the courier. (i know this is a short time, but it is the couriers terms and conditions, and we can’t claim from them for damage unless we inform them within this time). So please open and inspect your order as soon as you receive it. I recommend always signing for any shipment as damaged by default, so that you can always claim!

4.10 Our standard warranty is 6 months, so if your item develops a defect within 6 months, we will replace it. Normal wear and tear is not a defect.

4.11 If you have paid the minimum delivery charge, and you return your item within 14 days, we will reimburse the aforementioned delivery charge.


5.1 Once the item has left our factory, any express shipping costs on bespoke and made to order items is not refundable under any circumstances.

5.2 We start work immediately on receiving your order. You can cancel within 24 hours of placing your order with no penalty. After this point, we will refund a maximum and the lowest of £500 or 80% of the price of the items.

5.3 If you cancel your order before the bespoke item leaves our factory, we will refund you any special express shipping fees you have paid, before refunding a maximum and the lowest of £500 or 80% of the price of the items.

5.4 You can return your bespoke or made to order items for any reason provided that you notify us in writing within 30 calendar days of delivery (beginning with the day following delivery of your order). The costs of returning goods to us shall be borne by you. We will refund a maximum and the lowest of £500 or 80% of the price of the items.


6.1 To use a voucher, you must enter it on the website. We can not accept vouchers by phone.

6.2 Vouchers are not valid against shipping charges (shipping is usually free, but in cases where it is not, the voucher is not valid)

6.3 The redeemable value of the voucher is 0.00001p

6.4 No change will be given if the value of the item purchased is less than the face value of the voucher.

6.5 It is not possible to change or extend the expiry date of a voucher.


7.1 We will use an appropriate courier for the size of the rug you have ordered.

7.2 We will let you know which day it will be delivered

7.3 If you are not home for delivery, we will attempt 1 re-delivery. Subsequent deliveries will incur a charge of the amount the courier charges us, if they charge us.

Privacy Policy

Business privacy policy – Mypashmina LTd

This privacy policy sets out how Mypashmina Ltd uses and protects any information that you give Mypashmina Ltd when you use this website.

Mypashmina Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Mypashmina Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].

What we collect

We may collect the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.