If you have selected a tracked service at the checkout, then you can track the delivery progress of your order here, just paste in the tracking code in the relevant box below.

UPS Tracking:

Royal Mail:

Free Next Day Shipping

If you order by 1pm, we will ship your order the same day on a next day delivery service such as Royal Mail 1st Class post.(week-ends excepted).

We use Royalmail for most deliveries although we sometimes use UPS if you choose that or if it is a larger order. Royalmail 1st class is a next day service about 96% of the time, but it may take an extra day to some highland and island areas.

Use the tracking box on the left to track your delivery progress if you chose a trackable service.

International Cashmere Deliveries

For international deliveries we use either Royalmail Signed For or UPS. Delivery times and costs depend on the country. Within Europe the delivery time is about 3-5 working days. Outside Europe it is 5-12 working days. The price depends on the size and weight of the items ordered and will be displayed at the checkout after you have entered your delivery address. The good thing is that cashmere is lightweight and doesn’t take up too much space, so our international shipping rates are incredibly cheap.

You are also welcome to arrange your own courier to come and collect your rug from our warehouse, although in this case the responsibility for delivery passes to the customers as soon as your order is collected.


Shipping Prices

Free Royalmail shipping in the UK.
NOTE: For UPS shipments, the price is calculated at the checkout. We get a good discount from UPS, andwe will charge you only what they charge us.

Christmas posting dates from Royal Mail

For customers outside the UK

UK Customers can expect next day delivery for orders placed up until mid-day on December 21st

These are Royalmail posting dates, so make sure you get your order placed so we can post your order before their recommended date.

Over Christmas our warehouse is closed from mid-day on 21st Decemberand re-opens on Thursday 4th January.You can order as usual, but expect delivery onFriday 5th or Monday 8th January.

Latest Recommended Date

Monday 27 November

Saturday 2 December

Wednesday 6 December

Thursday 7 December

Saturday 9 December

Monday 11 December

Thursday 14 December

Friday 15 December

Saturday 16 December


HM Forces Mail (Operational BFPOs)

Africa and the Middle East

Cyprus, Malta, Asia, Far East and Eastern Europe (except Poland, Czech Republic and Slovakia)

Caribbean, Central and South America

Greece, Turkey, Australia and New Zealand

HM Forces Mail (Static BFPOs)

Canada, Finland, Sweden, USA

Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Belgium, France, Ireland, Luxembourg